Help & Support

Find answers or reach out. We are here to help customers and drivers get stuff done.

Contact Us

Have a question, issue, or feedback? Send us a message and we'll reply within one business day.

Frequently Asked Questions

What can I have picked up?

NIXIFY handles furniture, appliances, yard debris, construction debris, mattresses, and general household junk. You can also use NIXIFY to transport an item from one location to another — it is not just for throwing things away. Prohibited items are listed in our Terms of Service.

How quickly can a driver arrive?

Timing depends on driver availability in your area. You can choose ASAP or schedule a future pickup, and you will be notified as soon as a nearby driver accepts.

When do drivers get paid?

Drivers receive payouts quickly after a haul is marked complete. Exact timing depends on your connected payout method.

Is my payment secure?

Yes. All payments are processed through Stripe with industry-standard encryption. Your card info is never stored on our servers.

Can I cancel a pickup?

Yes. Cancelling before a driver accepts is free and fully refunded. After a driver accepts but before pickup begins, a 10% cancellation fee applies. Once pickup has started, a minimum $25 fee or 25% of the job total (whichever is greater) applies. Refunds go back to your original payment method within 5-10 business days. See our Terms of Service for full details.

How do I contact my driver?

Once a driver accepts your pickup, you can message them directly through the in-app chat on your job details page.