Help & Support
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support@nixifyapp.comFrequently Asked Questions
What can I have picked up?
NIXIFY handles furniture, appliances, yard debris, construction waste, mattresses, and general junk. If it fits in a truck, we can likely haul it.
How quickly can a driver arrive?
Many pickups are matched within minutes. Same-day and next-day hauls are common depending on driver availability in your area.
When do drivers get paid?
Drivers receive payouts quickly after a haul is marked complete. Exact timing depends on your connected payout method.
Is my payment secure?
Yes. All payments are processed through Stripe with industry-standard encryption. Your card info is never stored on our servers.
Can I cancel a pickup?
You can cancel before a driver accepts with no penalty. If a driver has already accepted, contact support for assistance.
How do I contact my driver?
Once a driver accepts your pickup, you can message them directly through the in-app chat on your job details page.