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Frequently Asked Questions

What can I have picked up?

NIXIFY handles furniture, appliances, yard debris, construction debris, mattresses, and general household junk. You can also use NIXIFY to transport an item from one location to another — it is not just for throwing things away. Prohibited items are listed in our Terms of Service.

How quickly can a driver arrive?

Timing depends on driver availability in your area. You can choose ASAP or schedule a future pickup, and you will be notified as soon as a nearby driver accepts.

When do drivers get paid?

Available earnings are paid out to the driver's connected bank automatically every day. Bank arrival times vary by bank. Instant Cash Out is available only to eligible accounts.

Is my payment secure?

Yes. All payments are processed through Stripe with industry-standard encryption. Your card info is never stored on our servers.

What if no driver accepts my pickup?

Your paid pickup stays open to drivers — it isn't cancelled or refunded automatically. You can improve the details, raise your offer, or turn on offers. You can also cancel any time before a driver accepts for a full refund to your original payment method after the Nixify team reviews the request.

Can I cancel a pickup?

Yes. Cancelling before a driver accepts is free and fully refunded. After a driver accepts — including while they are on the way or have arrived — a 10% cancellation fee applies. Once the driver has started the pickup, the fee is $25 or 10% of the pickup price, whichever is greater (never more than you paid). Fees are based on what you actually paid after any price changes, excluding tax. Each refund request is reviewed by the Nixify team before it is sent; Stripe processing begins only after approval, and your pickup screen shows the decision and processing status. Once confirmed, banks typically take 5-10 business days to show it. See our Terms of Service for full details.

When can I see my driver's location?

Only during your active pickup. Live location sharing starts when your driver taps “On my way” and ends when the job is completed or cancelled. Driver locations are not shown outside an active job.

How do I contact my driver?

Once a driver accepts your pickup, you can message them directly through the in-app chat on your job details page.