Privacy Policy

We collect information that you provide directly to us, as well as information generated automatically when you use the NIXIFY platform.

• Account Information: Name, email address, and phone number when you register.
• Profile Details: Optional profile photo and saved locations.
• Job Details: Pickup and drop-off addresses, item descriptions, and photos you upload.
• Driver Information: Vehicle type, license details (if provided), and payout account information.
• Communications: Messages sent through our in-app chat feature.

NIXIFY uses your location solely to facilitate pickups and deliveries. We access GPS data only during active jobs to help customers and drivers coordinate meetups.

• Location is shared only between the matched customer and driver during an active job.
• We do not track your location when you are not using the app or outside of an active pickup.
• You can disable location services in your device settings, though this may limit app functionality.

All payments on NIXIFY are processed through third-party payment providers (Stripe). We do not store your full credit card details on our servers.

• Card numbers and sensitive payment data are handled directly by our PCI-compliant payment partners.
• We store transaction records, payout history, and billing addresses for accounting and dispute resolution.
• Driver payout information is collected and managed through Stripe Connect.

We take the security of your personal information seriously and employ industry-standard measures to protect it.

• All data transmitted between your device and our servers is encrypted using TLS (HTTPS).
• Access to user data is restricted to authorized personnel only and protected by role-based access controls.
• We regularly review our security practices and work with third-party providers that maintain SOC 2 and PCI compliance.
• While we take strong precautions, no system is completely immune to security risks. We will notify you promptly of any data breach affecting your account.

You have control over your personal data. Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Update or correct inaccurate information in your profile.
• Deletion: Request deletion of your account and associated data.
• Portability: Request your data in a commonly used format.

To request account deletion or exercise any of these rights, contact us at support@nixifyapp.com. We will respond within 30 days. Note that some transaction records may be retained for legal and tax compliance purposes.

We use the information we collect to:

• Match customers with available drivers for pickups and deliveries.
• Process payments, payouts, and tax reporting.
• Provide customer support and resolve disputes.
• Send notifications about job status, account activity, and platform updates.
• Improve our services and maintain platform safety and security.
• Comply with legal obligations and enforce our Terms of Service.

This Privacy Policy was last updated on January 1, 1970. We may update this policy from time to time. We will notify you of any material changes by email or through the app. Continued use of NIXIFY after changes constitutes acceptance of the revised policy.