Privacy Policy

We collect information that you provide directly to us, as well as information generated automatically when you use the NIXIFY platform.

• Account Information: Name, email address, and phone number when you register.
• Profile Details: Optional profile photo and saved locations.
• Job Details: Pickup and drop-off addresses, item descriptions, and photos you upload.
• Driver Information: Vehicle type, license details (if provided), and payout account information.
• Communications: Messages sent through our in-app chat feature.

NIXIFY uses your location solely to facilitate pickups and deliveries. We access GPS data only during active jobs to help customers and drivers coordinate meetups.

• Location is shared only between the matched customer and driver during an active job.
• We do not track your location when you are not using the app or outside of an active pickup.
• You can disable location services in your device settings, though this may limit app functionality.

Customer payments and driver payouts on NIXIFY are processed by Stripe. NIXIFY does not store full card numbers or full bank account numbers.

• Card details and bank account details are entered into Stripe's secure forms and are held by Stripe, our PCI-compliant payment processor. They never reach NIXIFY's servers.
• We store only limited payment information: the amount, the card brand and last four digits, the billing address Stripe collects, and Stripe's payment, transfer and payout reference numbers.
• Driver payout accounts are created and verified through Stripe Connect. Identity and banking documents drivers provide for payouts go to Stripe, not to NIXIFY.
• We keep transaction and payout records for accounting, tax and dispute resolution. Your use of Stripe is also governed by Stripe's own privacy policy.

We take the security of your personal information seriously and employ industry-standard measures to protect it.

• All data transmitted between your device and our servers is encrypted using TLS (HTTPS).
• Access to user data is restricted to authorized personnel only and protected by role-based access controls.
• We regularly review our security practices and work with third-party providers that maintain SOC 2 and PCI compliance.
• While we take strong precautions, no system is completely immune to security risks. We will notify you promptly of any data breach affecting your account.

You can delete your account from inside the app. Open the menu, go to Account, then Delete my account and confirm. No email request is needed.

What happens when you delete your account

• Your login is permanently removed and you can no longer sign in.
• Personal details on your profile are erased: name, phone number, profile photo, saved pickup addresses, and — for drivers — licence details, licence and insurance documents, and vehicle identification number.
• Your registered devices are deleted, so notifications stop.
• Deletion is permanent and the erased details cannot be recovered.
• You cannot delete while a pickup is open, accepted, in progress, or awaiting payment. Finish or cancel those pickups first.

What we may need to keep

• Completed pickups and their payment and payout records, retained in anonymised form, because they are financial and tax records.
• Records needed to resolve an open dispute or chargeback, to prevent fraud or abuse, or to comply with the law.
• Stripe keeps its own transaction records under its legal and regulatory obligations; that data is governed by Stripe's privacy policy.

Your other rights

• Access: Request a copy of the personal data we hold about you.
• Correction: Update or correct inaccurate information in your profile.
• Portability: Request your data in a commonly used format.

To exercise any of these rights, or to have us delete your account for you, contact support@getnixify.com. We will respond within 30 days.

We use the information we collect to:

• Match customers with available drivers for pickups and deliveries.
• Process payments, payouts, and tax reporting.
• Provide customer support and resolve disputes.
• Send notifications about job status, account activity, and platform updates.
• Improve our services and maintain platform safety and security.
• Comply with legal obligations and enforce our Terms of Service.

This Privacy Policy was last updated on August 12, 2026. We may update this policy from time to time. We will notify you of any material changes by email or through the app. Continued use of NIXIFY after changes constitutes acceptance of the revised policy.